1. Q. How do I view, and shop for, and purchase the art in the GALLERY?
A. From the home page, click on Gallery. There are images showing on the first page.
To view more artwork use the “Browse Tools” located in the menu panel. You may choose to search by any combination of Item, Subject, etc. or just type in a keyword. Then click the search button. From there, to see the details of a particular piece, click on the image to go to the details page.
On the details page, click on enlarge to view the artwork larger in a pop-up window.
Certain items will have a selection for you to make a choice, such as a color for a mat or frame if offered. Just make your selections.
To purchase the item, click on the "add to cart". button. When you are ready to check out, click on checkout. Follow the step-by-step instructions to set up an account, purchase it by using our PayPal checkout and have the product shipped directly to you at your home or office.
2. Q. Can I order the artwork framed?
A. We offer framing on many of our items. Frames are priced separately.. We have some package selections for a few standard sizes listed online. But since most framing is customized and there are so many styles, sizes and components to constructing the framing, they must by quoted. Please call us for a quote and availability for your framing needs. Contact us directly by using the Contact Us feature on this site.
3. Q. What types of payments do you accept?
A. We accept any payment that PayPal offers on their website checkout. PLEASE NOTE THAT ALL FUNDS MUST CLEAR BEFORE WE SHIP THE PRODUCT. NO FOREIGN FUNDS. NO SALES OUTSIDE OF THE U.S.A. - NO SHIPMENTS OUTSIDE OF THE U.S.A.
4. Q. Is it safe to use my credit card online?
A. We are a certified secure site. And checkout is on the PayPal website. We take precautions to protect your information on our site with a secure certificate from our server company GoDaddy. Is anything really 100% safe on the Internet? There are jerks in the world and nothing is completely safe or hack free. We do what we can to be secure. But if you are not comfortable with using your credit card online, you can contact us us by using the Contact Us feature on this site, leave your phone number and we will call you so you can place your order over the phone by arranging a different payment method. (such as mailing us your payment.)
5. Q. What if I do not want to place an order on the Internet?
A. That's OK. Just choose the item online and note the item number, title and size, etc., and then Please Contact Us and we will arrange for you to place your order over the phone.
6. Q. Do you charge sales tax?
A. We are now based in Oregon and there is no Sales Tax required in this state. But the answer is Yes where it is mandated by law.
7. Q. Do you wholesale?
A. We wholesale to the trade only. We do not wholesale to the public. Our parent company, Acrey Art, wholesales to retail establishments. You must be a licensed business with a resale permit to qualify. Contact Acrey Art directly for an account application.
8. Q. Do you have a catalog?
A. You are looking at it. The site is our Virtual catalog. It contains the most updated information on each art piece. We may send out printed materials occasionally to select clients about our new releases and/or specials and our sales representatives have printed materials, but we do not offer a full catalog offline.
9. Q. What is a Giclée?
A. It is simply the most modern method for reproducing art. Read the details under "Editions and Giclees" in the menu.
10. Q. I need an item right away. Can you ship it fast?
A. Shipping AND production time factor into this answer. Many of our items are custom print-on-demand and requires production time. Check with us if to see if the item can be completed within your time frame. Also check the item description in the Gallery details for the approximate delivery time for the item.
Standard shipping to the Continental USA is FREE on MOST items; however, if you need a rush order or delivery by overnight or priority mail, you may pay the difference in the postal fees for a faster delivery. If you have any questions, contact us first.
11. Q. Will you ship to Alaska or Hawaii?
A. Yes. NOTE: We DO ship to Alaska and Hawaii. If in the details of each item it states "Free Shipping." then standard shipping to ALL of the USA 50 States is Free. If in the details it states "Free shipping within the continental USA", then buyers from Alaska & Hawaii must pay the shipping fees. Contact us first for the actual amount.
WE will ONLY ship to addresses WITHIN the USA. No territories. Our default is FREE shipping that applies to addresses within the CONTINENTAL USA only. (for Alaska & Hawaii, unless otherwise stated in the item description, shipping is applicable)
12. Q. Will you ship to clients in foreign countries?
A. NO. We do NOT sell or ship to anyone outside of the U.S.A. (50 states only- no territories, NO exceptions!)
13. Q. Will you ship to a location that is different from my billing address?
A. When you set up your account you have the option of creating a home address and business address in the account set up section. After which, you may specify either address for your delivery location.
14. Q. Will you ship to a Post Office Box?
A. Yes, but only for orders shipped by USPS. We use UPS and USPS depending on the size and weight of the item and/or the destination. Please contact us first if you are ordering a large item, or if you are ordering multiple items as items are shipped by a particular carrier based upon the type of item.
15. Q. What if the item is damaged during shipping?
A. Please notify us immediately for instructions and also follow the instruction from carrier about filing a claim if the item was insured. See our Shipping & Returns section for complete details.
16. Q. Can I return an item?
A. For complete details please see our refund policy and our Users Agreement.. We have a 24-hour SATISFACTION GUARANTEE policy on all non-custom orders. If your item qualifies under this definition simply return it as stipulated in our Users Agreement/ Conditions of Use.
17. Q. Do you have regular business hours?
A. We are open ONLINE 24-7. And you may shop 24-7. However, orders are processed and you can usually reach us Mon- Fri 9:00 am -5:00 pm Pacific Time - Closed weekends and on all major Holidays. - and for special art show days.
18. Q. Do you have a regular store/gallery?
A. No. We are a virtual Gallery only.
19. Q. I want to sell my art. Can I sell my art on the site?
A. There is no selling of art by individual artists allowed on the site. YOU MAY ONLY ADVERTISE yourself as an artist and display your artwork on the site, then accept sales offline on your own. Clients contact you directly for sales. All sales generated from advertising on the site are offline between the artist/advertiser and the buyer and not a party to us. Our parent company, Acrey Art, sells in the main Gallery. We do NOT take a commission for any sales generated by your advertising on our site.
Please note: Acrey Art sells the artworks of owner Linda Acrey and the works of a few selected artists in the Main Gallery - (we call them Main Gallery Artists). They are set up offline with individual contracts on a commission scale and ad, advertising and other fees may apply. Contact us directly for information regarding submission of art for commissioned sales. NOTE: At this time we are not accepting any new artists for this method.
20. Q. What is an Artist Portfolio ...and what is it for?
A. Our Artist Portfolio's allow artists to advertise themselves on this site.
We provide Virtual Portfolio space for artists to advertise their art online. This opens up the artists avenues for showing their works to a broader audience. Artist’s use their online Portfolio to attract business, to gain recognition, present their works to other galleries in other cities and states and to sell their works themselves. Clients contact them directly for sales.
21. Q. I have some artwork and would like to know the value of it and would you sell it for me?
A. We do not do art appraisals - nor do we re-sale personal art collections for individuals. We suggest you contact qualified specialists such as an art appraiser and art dealer. See our ART LINKS page for possible help from other organizations or businesses.
22. Q. How do I sell or advertise my friends artwork?
A. That is NOT permitted on our site. Artist’s on the site are only permitted to advertise their OWN work. A Gallery or Art Group may advertise the works of the artist’s they represent, but no individual may advertise the work of another artist. (living or deceased)
23. Q. How do I get my Portfolio on this site?
A. It is very easy. First, read about our Artist Portfolios in our SERVICES section. To get pre-approved just submit 3 images of your artwork by email to us for review. Be sure they are in small files and in .jpg format with the words "Artwork for Artist Profile Application" in the Subject line. Be sure to include your name, phone number and email address.
We will review your work and, if accepted, we will let you know by email. Then you may advertise on the site. Just choose the number of months to run your ad and you may purchase it online. All advertising is fee based. We offer very low rate ads.
24. Q. Can I put ANY type of artwork and write anything I want on my Artist Portfolio?
A. No. Content must comply with our standards as stipulated in our Users Agreement. We do have regulations. Please see our Users Agreement (specifically paragraph 4.D.) for details. We reserve the right to refuse or accept any product or service and content for advertisement. All decisions by us are final.
25. Q. I own a business that is not art-related. Can I still advertise on this site?
A. That depends. If you think your business may be a good fit, please contact us.
26. Q. I do not live in the U.S.A. Can I advertise on your site?
A. Sorry, but the answer is NO. We are for U.S.A. only.
27. Q. What is the difference between a Art Link, Display and Banner Ad?
A. These are the definitions we use:
Our Art Link ads are for Artists, Art Galleries, Art related businesses and Groups to advertise on this site and have the ad link to their own web site and are limited to our “ART LINKS” page/section.
Display ads are ads placed throughout the web site on our many pages and link to the advertisers web site. These ads run down the left & right side of our pages and in the footer area.
28. Q. What is the difference between an Artist Proof and a Print and how are they numbered?
A. An Artist Proof is an edition within an edition.
The number of artist proofs generally consists from 10% to not more than 20% of the total number of prints in an entire edition. ( we refer to this as the the 20/80% rule)
The Artist Proofs are priced about 20% higher than the Prints.
Collectors generally seek Artist Proofs.
For FULL details on Artist Proofs and numbering visit our EDITIONS section- see menu
29. Q. What is a Certificate of Authenticity?
A. “Certificate of Authenticity” is included with the artwork. It is important to the integrity of the Edition. It states important information about the artwork and the edition.
For FULL details visit our " EDITIONS" section- click tab above.
